Term & Conditions

Cheapest International Airfare Guarantee

Payless Flights Guarantees you the Cheapest International Airfare*. We Won’t Be Beaten On Price because at payless Flights you’ll find lowest International Airfares every day.

* This offfer is only valid for new bookings made over the phone (Phone Order Only). Multiple tickets of friends/family under different name(s) travelling together or separately made by an individual customer under single booking will be treated as one customer. The customer’s address must be in Australia. A verifiable written quote from another Australian registered travel businesses must be provided and fare quoted must be generally available to the public in the market and must be for the same date, seat class, fare category and airline and given to us before we make a booking for the customer. The quote must be for booked fares originating in Australia to destinations in the Indian Sub-continent. Verifiable International airfare quote documentation must be supplied by 5pm on or before the date of offer expiry by fax 02 8005 4237 or email info@paylessflights.com.au

This offer can be used only once by a customer. Repeated attempts to avail this offer will be subject to an internal investigation and could result in ticket(s) being cancelled and/or any prior discounts offered being made null and void.

Since Airlines prices are subject to change without notice, this offer is not valid where ticket(s) have already been issued or payment(s) for the ticket(s) have been made. Offer does not apply to individuals working in the Airline Industry and Australian registered travel businesses and/or their related companies, employees, agents and families and employees and/or associates of Payless Flights/or their related companies.

Group, Corporate or Subscription based fares are excluded.

All our offers are subject to our standard terms and conditions. If you have any questions regarding our terms and conditions please contact us.

Please check all the required like booking date, passport expiry etc. before book the flight.

Legal Information

When you make a booking with us, Payless Flight’s legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier.

It is your responsibility to ensure that all of the details on your travel documents are correct. Please verify the itinerary along with names of passengers and travel details before you make final payment, any errors will be the travelers liability after the final payment has been made.

Your contract will either be with us or with another supplier of travel services and this will depend on the type of arrangements you book.

Once payment is made for the booking, it is deemed that you have agreed to our terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.

Combination of Airline Fares

If you are travelling with combination fares of two or more airlines, our travel agency is not responsible for any flight delays. Please also check the weight allowance with our travel consultant.

Credit Card Payments

Payless Flights will accept certain Credit Cards and will review the list of accepted Credit Cards from time to time.

Before we proceed to issue your airline ticket or process any travel booking on your behalf, various checks are taking place to validate the integrity of credit card information. In certain circumstances the credit card holder will be required to submit verification documentation to substantiate identity.

In circumstances where we cannot contact the card holder and the ticket issuance period lapses thereby making the booking invalid, we will have no choice but to cancel the booked arrangements.

Under these circumstances we accept no responsibility for any re-booking costs. Notwithstanding any verification that we do to verify the card holder’s identity, Payless Flights reserves the right to refuse payments via credit card if, at its sole discretion, it deems the risk to be too high. You will be given other payment options for purchasing your travel. In the event that payment has been made to Payless Flights by credit card, you agree that you will not seek to charge back your payment to Payless Flights.

  • war
  • threat of war
  • riots
  • epidemics
  • civil disturbances
  • industrial disputes
  • natural and nuclear disasters
  • fire
  • changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type closed or congested airports or ports
  • hurricanes and other actual or potential severe weather conditions
  • act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.


Products and services are sold by Payless Flights as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. Payless Flights is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Payless Flights. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by Payless Flights as agent only. We have no responsibility and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Force Majure – Changes beyond our control

Compensation will not apply if a significant change is made for reasons beyond our control. These include:

Payless Flights cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.

Cancellation and Refunds

Booking cancellations will incur charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please read the terms & conditions carefully including fare rules to check whether the fare is refundable, as not all fares can be refunded. Fees will apply to all refundable tickets. Our Service Request Fee is $200 per ticket plus any airline cancellation fees. This will vary depending on the airfare you have booked. For some fares no refund is available, so check your specific fare rules carefully.

Infant tickets are always non-refundable. Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally flight tickets cannot be refunded if they are partially used. This is beyond the control of Payless Flights. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

Refunds take approximately 12 weeks or more to process. Where we incur any liability for a cancellation fee for any booking, which you cancel, you agree to indemnify us for the amount of that fee or charge. Cancellation or refund will only be processed if you have sent the request in writing.

Changes & Reissue Fees

Where changes to your travel arrangements are permitted and possible by the supplier, Payless Flights will charge you a Standard Service fee of AUD150 per ticket per change in addition to all charges applied by the supplier. By confirming the booking, you are accepting the specific ticket conditions relating to your chosen fare. Changes are subject to availability and are subject to the validity of your ticket – for details check the ticket conditions in the fare selected. Not all fares allow changes, so please check your fare conditions carefully. Changes outside the validity of your ticket, for example, to a higher season, a different airline, operator or ticketed route, where these are possible, will result in additional charges on top of Standard Service Fees.

Flights must be taken in the sequence they appear on your ticket or electronic ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void. Where we incur any liability for a charge or re-issue for any booking, you agree to indemnify us for the amount of that fee or charge. Changes & Reissue will only be processed if you have sent the request in writing.

Special Conditions for some Travel Products

The terms displayed on this website apply generally to all the products and packages sold by Payless Flights. Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display.

It is your responsibility to check those terms and conditions before making a booking through Payless Flights. There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and or air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office.

You must read the Rules and check the conditions applicable to every airfare and ensure that you accept those Rules and conditions before you make a booking. If the Rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the Rules and conditions applicable to the relevant supplier.

 Travel Documents and Visas

All individuals departing from Australia must be in possession of a valid passport It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary. You need a valid passport for all international travel. Many countries require that your passport is valid for at least six months beyond your expected period of travel. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport.

The name provided by you for your travel tickets must be the same as that in your passport. It is your responsibility to ensure that you have all the documentation you need for your journey. Visas are obtained from the issuing authority in Australia and you should confirm these with the relevant High Commissions, embassies and/or consulates. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline Staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate visa. Some countries will not allow you to enter without proof of a return or onward electronic or paper ticket. Airline check in Staff at your point of origin may deny boarding you.

If you proceed to book a one way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations. We do not accept any responsibility in the case you being unable to travel due to not complying with such requirements. If you are in any doubt as to the visa requirements for your destination you may refer to an online external visa advisory service, Visa Link at http://www.visalink.com.au/.

Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia. By agreeing to purchase of the tickets, Payless Flights assumes that you will make arrangements for the required visas. Payless Flights cannot accept responsibility for the content or accuracy of information provided in any external websites not within Payless Flight’s control.

 Travel Advice and Vaccinations

Australian residents should refer to the travel advice posted by the Department of Foreign Affairs at http://www.dfat.gov.au/ or http://www.smartraveller.gov.au/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

Rates and Price Variations

We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Unless otherwise specified, rates quoted are per tour, per night accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up throughout unless otherwise specified. All prices are subject to availability and can be withdrawn or varied without notice.

 Price Inclusions and Exclusions

Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.

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